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Terms & Conditions

GNB Group Store Terms and Conditions



GNB Group SdnBhd (1049989-K) would like to welcome you to GNB Group Store.  Kindly read and understand the following Terms of Service carefully before using this site, please do make that you are fully aware of your legal rights and obligations with respect to GNB Group SDN BHD (Company Registration No. [1049989-K] and its affiliates and subsidiaries. The “Services” we provide is Selling Items, Installations, Consultations and other services.  These Terms of Services govern your use of Services provide by GNB Group.



Please refer to our Privacy Policy, which also governs your use of GNB Group Services.


Account and Security

You  are required to open and register an account with GNB Group Store before using certain GNB Group services, and you are required to log in to the account to view and conduct any transactions including valid payment method associated with it.  

You agree to

(a) keep your password confidential and use only your User ID and password when logging in,

(b) ensure that you log out from your account at the end of each session on the Site,

(c) keep notify GNB Group Store immediately for any unauthorised use of your Account, User ID and/or password, and

(d) ensure that your Account information is upated accurately from time to time.

You acknowledge that you are fully responsible for all activities that happen under your Account even if such activities are direct or indirectly conducted by you. GNB Group Store will not be liable for any losses or damages arising from any unauthorised use of your password or your failure to comply in this Section.



All Contents are included in or made available through any GNB Group Store Services. The compilation of all contents included in or made available through any GNB Group Group Service is the exclusive property of GNB Group Sdn Bhd.



 All contents and services made available through any GNB Group Sdn Bhd Service are trademark of GNB Group SDN BHD in Malaysia. GNB Group store trademark may not be used in connection with any product or service that is not from GNB Group Store. All other trademarks not owned by GNB Group Store that appear in any contents and services are the property of their respective owner, who may or may not be affiliated and connected with GNB Group Store.


Reporting Interllectual Property Rights Infringment 

You as a Buyer acknowledges that GNB Group Sdn Bhd and its licensors own the intellectual property rights in the GNB Group Store website. 
GNB Group Store does not warrant or give any assurance to the Customer that any products supplied do not infringe the intellectual property rights of any third party.


Orders and Specifications

You may purchase Goods by placing and completing the order form on the Platform and shall be responsible for ensuring the accuracy of the order. All orders shall be subject to GNB Group Store’s acceptance in their sole discretion and each order accepted by the GNB Group Store shall constitute a separate Contract and shall be deemed to be irrevocable and unconditional upon transmission through the Platform.  

Order acceptance and completion of the Contract between you as a Buyer and  GNB Group Store as a Seller will only be completed upon GNB Group Store issuing a confirmation of dispatch of the Goods to the Buyer. For the avoidance of doubt, GNB Group Store shall be entitled to refuse or cancel any order without giving any reasons prior to issue of the confirmation of dispatch. GNB Group Store shall furthermore be entitled to require the Buyer to furnish GNB Group Store with contact and other verification information, including but not limited to address, contact numbers prior to issuing a confirmation of dispatch.


Terms of Payment

Various payment methods are made available on the Platform. When you as a Buyer places an order on the Platform, actual payment shall be only charged upon Seller’s acceptance of Buyer’s order and the formation of a Contract. All payments shall be made to GNB Group Store, either accepting payment in its own right or as Seller’s agent (where Seller is a Third Party Vendor). Buyer acknowledge that GNB Group Store is entitled to collect payments from Buyer on behalf of Third Party Vendors.

Credit Card

Credit card payment option is available. GNB Group Store accepts all Visa and MasterCard’s credit cards and is 3D Secure enabled (verified by Visa and secured by MasterCard). All credit card information of Buyers are protected by industry leading encryption standards.

 Additional charges may be incurred if Buyer is using a non-Malaysian issued card due to foreign exchange rates.

Debit Cards

GNB Group accepts all Malaysian Visa and MasterCard debit cards, subject to bank availability. All debit card numbers shall be protected by industry leading encryption standards.

Online Banking

By choosing this payment method, the Buyer shall transfer the amount of the total purchase price for the Goods purchased by Buyer to a GNB Group account (including any applicable taxes, fees and shipping costs). The transaction must be payable in Ringgit Malaysia. GNB Group Store, in its sole discretion, may refuse this payment option service to anyone or any user without notice for any reason at any time.


Delivery of the Goods shall be made to the address specified by the Buyer in its order.

(a) West Malaysia : Ninja Van (3 - 5 working days)
      First 1kg@RM13.50
(b) Sabah & Sarawak : Ninja Van (7 - 10 working days, max 30kg)
      Sarawak : First 0.5kg@RM22.00

      Sabah : First 0.5kg@24.00

Risk of Loss

All purchases of physical items from GNB Group Store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you as a Buyer upon the products are delivered to you by our appointed  delivery service provider.

Return and refund 

Please refer to our Return and Refund Policy. 


GNB Group Store’s Responsibilities 

GNB Group Store shall properly manage and ensure that relevant information such as the price and the details of items, inventory amount and terms and conditions for sales is updated on Seller’s listing and shall try its best efforts to post accurate and updated information.

The price of items for sale will be determined by the GNB Group Store at his/her own discretion. The price of an item and shipping charges shall include the entire amount to be charged to Buyer such as sales tax, value-added tax, tariffs, etc.



If any dispute or want to claim relating in any way your use of any GNB Group Store Service, or any product or services sold or distributed by GNB Group Store will be resolved by binding arbitration rather that in court, except that you may assert claims in small claims court if your claims qualify.


Applicable Law 

By using any GNB Group Store Service, you agree that the applicable federal law, and the laws of the state of Malaysia, without regard to principles of conflict of law, will govern these Conditions of Use and any dispute of any sort that might arise between you and GNB Group Store.


Export Control and Limitations of Use

Certain products sold by GNB Group may subject to export control regulations of Malaysia. The Buyer shall comply with all such Export Laws and obtain any licence or permit required to transfer, export, re-export or import the products.